Frequently Asked Questions (FAQ)

BackStream Logistics — Convenience That Moves for You.

How does BackStream Logistics work?

We make shipping, returns, and drop-offs simple — because your time is too valuable to waste standing in lines.

Skip the post office chaos and let BackStream Logistics handle the hassle for you. Whether you’re returning an online order or sending out a new package, we’ve got it covered:

📦 Online Returns: Just schedule your pickup, leave your package ready at home, work, or school — and we’ll come to you. Our driver will scan your QR code or label, handle the drop-off, and ensure your return gets where it needs to go. No lines. No labels. No stress.

🚚 Outgoing Shipments: Need to send a package out? No problem. We’ll come to you, bring a box if needed, safely package your item, and deliver it to your preferred carrier — UPS, USPS, or FedEx — right from your driveway.

At BackStream Logistics, we turn your to-do list into a done list. Reliable, professional, and always on time — convenience that moves for you.

Online Returns:

Just schedule your pickup, leave your package ready at home, work, or school — and we’ll come to you. Our driver will scan your QR code or label, handle the drop-off, and ensure your return gets where it needs to go. No lines. No labels. No stress.

Outgoing Shipments:

Need to send something out? No problem. We’ll come to you, bring a box if needed, safely package your item, and deliver it to your preferred carrier — UPS, USPS, or FedEx — right from your driveway.

At BackStream Logistics, we turn your to-do list into a done list. Reliable, professional, and always on time — convenience that moves for you.


1. How does the service work?

It’s simple! Schedule your pickup online, leave your package ready at your chosen location, and our driver will come to you. We’ll scan your label or QR code, deliver your item to your preferred carrier (UPS, USPS, or FedEx), and confirm when it’s dropped off.

2. Do I need to print a label for my return?

Nope! If your retailer provides a QR code, or a label, just have it ready — our driver can scan it and handle the rest. If you already have a printed label, that works too

3. What if I don’t have a box or packaging?

No problem. Our drivers can bring a box or envelope for you and package your item safely before drop-off. Additional packaging fees may apply depending on size and material.

4. How much does the service cost?

Pricing
Our pricing is simple and transparent — no hidden fees, ever.

  • Label Ready: $7.99 — if your package already has a shipping label.

  • No Label: $9.99 — if BackStream provides and prints your return label.

  • Need a Box? Add $1.99 per box.

Whether you have one package or several, your flat rate stays the same. BackStream makes it easy and affordable to ship, return, or send out packages without ever leaving home.

5. How far in advance can I schedule a pickup?

You can schedule as early as the same day (based on driver availability) or book ahead for a specific date and time.

6. What happens if I’m not home when the driver arrives?

If you’re not present and no package is available for pickup, your appointment will be marked as a No Show. You’ll receive an automated email with details and an option to reschedule. Please note: No-shows are non-refundable.

7. Can I cancel or reschedule my pickup?

Yes — you can cancel or reschedule up to 24 hours before your scheduled time for a full refund or credit. Cancellations made within 24 hours are non-refundable.

8. How will I know my package was delivered?

Once your driver completes the drop-off, you’ll receive an email confirmation with carrier details and proof of delivery.

9. How will I know my package was delivered?

We currently deliver to UPS, USPS (United States Postal Service), and FedEx locations.

10. Do you offer business or bulk pickups?

Yes! We provide custom solutions for small businesses, schools, and offices that handle frequent shipments or returns. Contact us at customerservice@backstreamlogistics.com for bulk pricing and scheduling.

11. What safety measures do your drivers follow?

All drivers are background-checked, trained for secure handling, and required to follow safety protocols to ensure every pickup and delivery is handled with care and professionalism.