🕓 Cancellations

You may cancel or reschedule your pickup up to 24 hours before your scheduled pickup time to receive a full refund or credit toward a future service.

Cancellations made within 24 hours of the scheduled pickup are considered late cancellations and will not be eligible for a refund.

Example: If your pickup is scheduled for Wednesday at 3:00 PM, you must cancel by Tuesday at 3:00 PM to receive a refund or credit.

If you are not available when the driver arrives at the scheduled location, the appointment will be marked as a No Show (see below).

🚫 No-Show Policy

If a driver arrives at your confirmed pickup address and no one is available to complete the exchange, the pickup will be documented and marked as a No Show.

No-show pickups are non-refundable, as your driver’s time and route have been reserved for you.

An automated email notification will be sent confirming your missed appointment and providing details for rescheduling.

Refund Eligibility

Refunds are only granted when:

• A cancellation is made 24 hours or more before the scheduled service, or

• The pickup is canceled by BackStream Logistics due to circumstances such as weather, vehicle issues, or scheduling errors.

All eligible refunds are processed back to your original payment method within 3–7 business days.

Rescheduling

You can reschedule your pickup any time before the driver is en route.
Reschedules made with less than 24 hours’ notice may be subject to a fee or denial based on availability.

Service Cancellations by BackStream Logistics

If BackStream Logistics must cancel your pickup due to driver unavailability, weather conditions, or other operational issues, you will be contacted promptly.
Customers may choose to:

• Reschedule at no cost, or

• Receive a full refund within 3–5 business days.

💬 Questions or Support

If you have any questions regarding this policy, please contact our Customer Care Team:
📧 customerservice@backstreamlogistics.com

BackStream Logistics
Convenience That Moves for You.